Terms of Service

These terms govern your use of Encrivo VPN services. Please read them carefully.

Effective: January 1, 2025Version 2.1

Quick Summary

Here are the key points from our terms of service in plain language.

Account Responsibility

You're responsible for keeping your account secure and using our service legally.

Service Usage

Use our VPN for legitimate purposes only. No illegal activities or abuse.

Fair Use

Unlimited bandwidth with reasonable usage limits to ensure service quality.

Prohibited Activities

No spamming, hacking, copyright infringement, or other illegal activities.

Not a lawyer? We've written these terms to be as clear as possible, but if you have questions, our support team is happy to help explain anything.

1. Acceptance of Terms

By accessing or using Encrivo VPN services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Encrivo VPN provides a virtual private network (VPN) service that encrypts your internet connection and routes it through our secure servers. Our Service includes:

  • Encrypted internet connection
  • Access to our global server network
  • Apps for multiple devices and platforms
  • Customer support
  • Additional security features as described on our website

3. User Accounts

Account Creation: To use our Service, you must create an account with a valid email address and choose a secure password.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Acceptable Use Policy

Permitted Uses: You may use our Service for lawful purposes only, including:

  • Protecting your privacy and security online
  • Accessing geo-restricted content you have rights to view
  • Securing your connection on public WiFi
  • Bypassing network restrictions (where legally permitted)

Prohibited Uses: You may NOT use our Service for:

  • Any illegal activities or violating applicable laws
  • Sending spam, malware, or other harmful content
  • Copyright infringement or piracy
  • Hacking, cracking, or other unauthorized access attempts
  • Harassment, threats, or abusive behavior
  • Reselling or sharing your account access

5. Service Availability

Uptime: We strive to maintain 99.9% service uptime, but we cannot guarantee uninterrupted service due to maintenance, updates, or circumstances beyond our control.

Server Access: Server availability may vary by location and time. We reserve the right to add, remove, or modify server locations as needed.

Bandwidth: While we offer unlimited bandwidth, we may implement fair usage policies to ensure service quality for all users.

6. Payment Terms

Subscription Fees: Our Service is available through paid subscriptions. Fees are charged in advance for each billing period.

Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date. You can cancel anytime from your account dashboard.

Refund Policy: We offer a 30-day money-back guarantee for new subscriptions. Refund requests must be made within 30 days of initial purchase.

Price Changes: We may change subscription prices with 30 days' notice. Changes apply to new subscriptions and renewals after the notice period.

7. Privacy & Data

Your privacy is fundamental to our Service. Our comprehensive Privacy Policy explains how we collect, use, and protect your information.

No-Logs Policy: We do not log or monitor your online activities while using our Service.

Data Security: We implement industry-standard security measures to protect your personal information and account data.

8. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Service at any time with reasonable notice to users.

We may also update our apps and add new features to improve the Service. Some updates may be required for continued access.

9. Limitation of Liability

Service Disclaimer: Our Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be error-free or uninterrupted.

Liability Limits: Our total liability to you for any claim related to the Service shall not exceed the amount you paid for the Service during the 12 months prior to the claim.

User Responsibility: You are responsible for your use of the Service and any consequences of that use.

10. Termination

By You: You may cancel your account at any time from your account dashboard or by contacting support.

By Us: We may terminate or suspend your account if you violate these Terms or engage in prohibited activities.

Effect of Termination: Upon termination, your right to access the Service ceases immediately. Paid subscriptions may be refunded on a pro-rated basis at our discretion.

11. Governing Law

These Terms shall be governed by the laws of [Jurisdiction], without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

12. Changes to Terms

We may update these Terms from time to time. When we make significant changes, we will notify you by email and update the effective date.

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms or our Service:

  • Email: legal@encrivo.com
  • Support: Available 24/7 via live chat
  • Mail: Encrivo VPN Legal Department, [Address]

We're committed to addressing your questions and concerns promptly.