Privacy Policy
Your privacy is our mission. Learn how we protect your data and what information we collect.
Our Privacy Commitments
These are the core principles that guide how we handle your data and protect your privacy.
Zero Logs Policy
We never log, track, or store your browsing activity, connection logs, or metadata.
RAM-Only Servers
Our servers run entirely on RAM, automatically wiping all data on reboot.
Minimal Data Collection
We only collect essential account information needed to provide our service.
No Third-Party Sharing
Your data stays with us. We never sell or share personal information.
Independently Audited
Our no-logs policy has been independently audited by leading cybersecurity firms. We publish transparency reports annually to maintain your trust.
Information We Collect
Account Information
When you create an Encrivo VPN account, we collect minimal information necessary to provide our service:
- Email address (for account management and support)
- Payment information (processed securely by third-party providers)
- Account creation date and subscription status
Technical Information
To maintain and improve our service quality, we may collect:
- App version and operating system
- Aggregate bandwidth usage (not linked to individual users)
- Server load information for optimization
- Crash reports (anonymized)
Information We DON'T Collect
We have a strict no-logs policy. We never collect or store:
- Your browsing history or websites visited
- Connection timestamps or session durations
- Your real IP address once connected
- DNS queries or search terms
- Downloaded files or data transmitted
- Which servers you connect to
How We Use Your Information
Account Management: We use your email address to manage your account, process subscriptions, and provide customer support.
Service Improvement: Anonymous technical data helps us optimize server performance and identify areas for improvement.
Legal Compliance: We may process data as required by applicable laws, but our no-logs policy means we have minimal data to share.
Data Security
We implement industry-leading security measures to protect your data:
- AES-256 encryption for all data transmission
- Secure data centers with physical access controls
- Regular security audits and penetration testing
- Employee background checks and security training
- Encrypted storage for any necessary data
Third-Party Services
We work with trusted third-party providers for specific services:
- Payment Processors: Stripe, PayPal (for secure payment processing)
- Analytics: Anonymized usage analytics to improve our service
- Customer Support: Encrypted support ticket systems
These providers are carefully selected and contractually bound to protect your privacy.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of personal data we hold about you
- Correction: Update or correct any inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Objection: Object to certain types of data processing
To exercise these rights, contact our privacy team at privacy@encrivo.com
Jurisdiction & Law Enforcement
Jurisdiction: Encrivo VPN operates under the jurisdiction of [Privacy-Friendly Country], which has strong privacy protections and no mandatory data retention laws.
Law Enforcement: Due to our no-logs policy, we cannot provide user activity data to law enforcement agencies because we don't collect or store it. We can only provide the minimal account information described in this policy.
Transparency: We publish annual transparency reports detailing any legal requests we receive and our responses.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify you via email at least 30 days before changes take effect
- We'll update the "Last updated" date at the top of this policy
- We'll maintain previous versions for your reference
Contact Us
If you have questions about this privacy policy or our privacy practices:
- Email: privacy@encrivo.com
- Support: Available 24/7 via live chat
- Mail: Encrivo VPN Privacy Team, [Address]
We're committed to addressing your privacy concerns promptly and transparently.